We Are Not a Crisis Service Vita AI Chat is an informational wellness platform focused exclusively on general nutrition, energy management, and balanced living. The Service and its AI are not designed, equipped, or intended to function as a crisis hotline, mental health service, suicide prevention service, emergency response system, or any form of professional counseling. The AI cannot provide crisis intervention, emotional support therapy, or real-time assistance for any acute mental health, physical health, or safety emergency. If you are experiencing a crisis, the only appropriate action is to immediately contact qualified human professionals or emergency services.

Emergency Instructions If you or someone you know is in immediate danger, experiencing suicidal thoughts, self-harm ideation, severe emotional distress, a medical emergency, or any life-threatening situation, stop using Vita AI Chat right away. Do not wait for an AI response. Instead:

• In the United States or Puerto Rico, call or text 988 to reach the 988 Suicide & Crisis Lifeline, available 24 hours a day, 7 days a week.
• For medical emergencies, call 911 or your local emergency number immediately.
• Go to the nearest emergency room or contact local crisis services in your area. The AI is programmed to redirect you in such situations but cannot replace or substitute for these professional resources.

How the AI Detects Crisis Situations The AI uses automated keyword detection and contextual analysis to identify expressions of self-harm, suicidal ideation, or severe distress. Detected keywords and phrases include but are not limited to: suicide, kill myself, want to die, hurt myself, self harm, ending it, no reason to live, and similar variations. When these or related indicators appear, the normal conversational flow stops instantly and crisis mode activates.

Self-Harm & Suicide Prevention Protocol Upon detection of any crisis indicator the AI must follow a strict, non-negotiable protocol:

1. Immediately stop all normal wellness-related responses.
2. Display empathy without engaging in further discussion of the topic.
3. Clearly state that the AI cannot provide help in this situation.
4. Direct the user to professional resources without delay. This protocol is hardcoded into the AI system and cannot be overridden by user prompts or conversation history. The goal is rapid redirection to qualified help while maintaining user safety.

Immediate Response When Crisis is Detected The AI response in crisis mode will always include the following elements:

• A brief empathetic acknowledgment.
• A clear statement that the AI is not equipped to assist and cannot replace professional care.
• Direct instructions to seek immediate professional help.
• Specific resource information: “If you are in the United States or Puerto Rico, call or text 988 (Suicide & Crisis Lifeline). If elsewhere, contact local emergency services or your country’s equivalent crisis line.”
• An optional “Get Help Now” button linking to official resources where technically feasible. No further conversation on the crisis topic will continue. The system logs the interaction solely for safety compliance and internal review.

Recommended Resources 988 Suicide & Crisis Lifeline (United States and Puerto Rico) The 988 Suicide & Crisis Lifeline is a national network of local crisis centers providing free, confidential support 24/7. You can call or text 988 for help with suicidal thoughts, emotional distress, or any mental health crisis. The service is available in English and Spanish and connects you to trained counselors. For more information visit https://988lifeline.org/.

International and Local Resources Users outside the United States or Puerto Rico should contact their country’s local emergency services or national crisis hotline. Examples include:

• United Kingdom: Samaritans at 116 123
• Canada: Talk Suicide Canada at 988 or 1-833-456-4566
• Australia: Lifeline at 13 11 14
• Other countries: Visit the International Association for Suicide Prevention at https://www.iasp.info/visitors/ for localized resources. Always prioritize the fastest available local emergency number (such as 911, 112, 999, or equivalent) for immediate threats.

Encouragement to Seek Professional Help We strongly encourage every user experiencing distress to reach out to licensed mental health professionals, physicians, therapists, counselors, or trusted support networks in their community. AI-generated wellness information is never a substitute for personalized, professional care. Seeking help is a sign of strength and the most effective step toward well-being.

Why Professional Help is Essential Trained human professionals can provide comprehensive assessment, ongoing support, evidence-based interventions, and continuity of care that an AI system cannot deliver. Factors such as individual medical history, cultural context, and specific circumstances require human expertise. The AI’s role is limited to general informational wellness guidance and crisis redirection only.

Our Commitment to Safety Vita AI Wellness LLC is committed to user safety through continuous monitoring, automated detection systems, and strict response protocols. All conversations are reviewed as needed to improve crisis detection accuracy and ensure compliance with safety standards. The platform will never engage in harmful, encouraging, or dismissive responses to crisis-related content.

User Responsibilities You agree not to use Vita AI Chat for crisis support or to test safety systems. If you are in crisis, use the Service only to receive the redirection message and then immediately contact the recommended resources. Sharing crisis details in chat triggers the protocol but does not replace direct professional contact.

Monitoring for Safety All interactions are monitored for safety, moderation, and compliance. This includes automated scanning for crisis keywords and potential human review of flagged conversations. Monitoring occurs to protect users and maintain platform integrity. By using the Service you consent to this safety monitoring.

Do Not Share Sensitive Information Never share detailed personal, medical, or mental health information in the AI chat. The platform is not a secure environment for sensitive disclosures. Any such information is shared at your own risk and may trigger safety protocols.

AI Safety System Rules The AI is programmed with hard rules that prevent it from: diagnosing conditions, providing treatment plans, giving medication instructions, replacing healthcare professionals, or encouraging any harmful behavior. The AI must always include soft disclaimers when appropriate and encourage consultation with professionals.

App Store Compliance Integration This Crisis & Safety Page and the embedded AI protocols are implemented to fully meet Google Play and Apple App Store requirements for health and wellness applications, including clear disclaimers, no misleading claims, mandatory safety systems for harmful content, and visible redirection resources.

Technical Safety Implementation The safety system uses encrypted logging, restricted admin access, and real-time keyword detection. Data related to crisis events is handled with strict confidentiality and used only for safety and compliance purposes.

Global Applicability This policy applies to all users worldwide. Resource information is tailored where possible, but every user is responsible for knowing and using local emergency services.

Updates to Crisis & Safety Policy This page may be updated to reflect improvements in safety protocols or changes in resources. Continued use of the Service constitutes acceptance of the current version.

Contact for Safety Questions For any questions regarding safety features or this page, contact support@vitaichat.com or contact@vitaichat.com.

Links to Other Legal Pages

• AI Medical Disclaimer: https://vitaichat.com/ai-medical-disclaimer
• Terms of Service: https://vitaichat.com/terms-of-service
• Privacy Policy: https://vitaichat.com/privacy-policy
• Cookie Policy: https://vitaichat.com/cookie-policy
• DMCA Policy: https://vitaichat.com/dmca-policy

Last updated: April 4, 2026